Senior Customer Success Executive - EOR Partnerships

Senior Customer Success Executive- EOR Partnerships

Positions Open: 2

Location: Africa

Do you relish building and maintaining partnerships? Want to help global organizations better manage, pay and support their workforces across Africa?

Workpay is on a mission to help organizations in Africa manage and pay employees easily, legally, and compliantly. Whether for remote employees in Egypt or a local team in Nigeria, Workpay’s tech and services ensure that payrolls, compliance, benefits, and payments arrive on time, every time. With employees at the core of our work, you will join a team that cares deeply about people and inspires them to grow.

Background

Workpay’s core product is Software-as-a-Service (SaaS) that enables businesses to manage employee payroll, leave, benefits, time, and attendance across Africa. We are also growing an Employer of Record (EOR) business to enable organizations to quickly and efficiently engage employees in any African country without the cost and risk of incorporation, contracting, and filing in that country. Global EOR companies increasingly engage Workpay as their go-to partner for remote employment in over 28 African countries. As their EOR, we manage the payroll, compliance, and compliance for their employees in various African countries on behalf of the partners.

Role Overview

As the Customer Success Executive in charge of EOR Partnerships, you will be responsible for coordinating services on behalf of all Workpay’s EOR partners, globally. This role requires the ability to quickly build and maintain strong relationships with large global organizations in order to ensure their retention and growth as partners. This requires the ability to liaise between potentially dozens of partner organizations and several internal Workpay teams, ranging from Legal Operations and Payroll Operations to Sales and Product Management, ensuring the seamless delivery of EOR services. This means ensuring that all partners are consistently content with the speed, accuracy,and reliability with which their clients’ employees are onboarded, paid and kept compliant.

Roles and Responsibilities

• EOR Partner Relationship Management: Serve as the main point of contact for all EOR partner companies, ensuring effective communication and satisfaction.
• Retention and Churn Prevention: Proactively engage with partners to identify potential risks and challenges early. Develop strategies to retain partner relationships by addressing their needs and concerns, reducing churn, and improving overall satisfaction.
• Onboarding and Payroll: Oversee the onboarding process for new EOR employees that come to Workpay through partner companies, ensuring accurate data collection, contracting benefits, and timely payroll processing.
• Contract Compliance: Collaborate with legal and compliance teams to ensure that all employment agreements and related documents meet legal and regulatory standards and are in line with the expectations and requests of the partners and their clients.
• Issue Resolution: Ensure prompt and effective resolution of any concerns or challenges raised by EOR partners, including payroll issues, employee data changes, payment failures, and compliance matters.
• Performance Tracking: Regularly monitor and report on the performance of EOR partner accounts, identifying areas for improvement.
• Process Improvement: Work with internal teams to streamline and enhance processes related to EOR service delivery.
• Reporting: Provide regular reports to partner companies on the status of their employees, payroll, and any compliance updates.
• Cross-functional Collaboration: Liaise with the Payroll, Legal and HR teams to ensure smooth service delivery to partners.

Required Qualities and Qualifications

• At least two years experience in employer of record (EOR) or Professional Employer Organization (PEO) service delivery.
• Demonstrated skills in partnership management with a track record of generating value through cross selling, upselling, and referral generation.
• Ability to manage multiple accounts and deliver results in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication––specific and detailed; concise and clear.
• Personable and consultative with the confidence to advise and direct partner decisionmakers when necessary
• Highly organized and structured; capable of leveraging IT tools to manage a high volume of priorities and conversations, ensuring non slip through the cracks
• Strategic thinker who preempts partner needs by proactively planning and engaging.
• Decisive, confident, and collaborative: equally capable of making quick, independent decisions or coordinating team members and colleagues to solve problems.
• Growth mindset: ready to grow yourself and take on new challenges and opportunities, try new approaches, and respond to new developments within a fast-growing startup.

Added Advantages

• Additional language fluency, namely French, Chinese, Arabic, or Swahili.

Why Workpay?

• Competitive, incentive-based remuneration and health cover.
• Purpose driven work. We are building the rails for employment payments and compliance across Africa, helping drive economic growth and development. 
• Career advancement through constant opportunities for learning and growth
• Working in a flexible, vibrant team environment with a remote work policy.

How to Apply

Please visit the job posting on our Careers Page to submit your application. We will not accept applications by email and will not discuss open roles by phone.

https://www.myworkpay.com/careers#jobs

NB: By proceeding with the application for this position, you consent to Workpay conducting a thorough background and reference check as part of our recruitment process. This will include, but may not be limited to, verification of employment history, educational background, and any other relevant information required to determine your suitability for the role.