Product Support Intern - Time & Attendance

Product Support Intern - Time and Attendance

Location: Nairobi, Kenya 

Are you a people person who loves learning about new tech tools? Want to apply these interests and learn the essential functions of a Product Support Team for a leading Kenyan startup HR/fintech? 

Workpay is building the software rails for human resources (HR), payroll, and compliance in Africa, leading with our global HR and payroll platform for small and medium businesses. This software-as-a-service (SaaS) tool has been designed and built in Nairobi, which remains our HQ, with growing teams in Nigeria, South Africa, Tanzania, and Uganda. 

By 2050, a quarter of the world will be African. Interning at Workpay affords you the opportunity to shape innovations with the potential to enhance how this population does work, gets paid, and accesses financial services while learning in an exciting, fast-paced startup environment. 

Background 

The Product Support Team spans Kenya, and Nigeria but has a global reach. We are responsible for ensuring customer satisfaction and addressing any issues or inquiries related to the company’s products, ultimately helping customers make the most of their purchases and promoting long-term loyalty. 

Role Overview 

This is a 3-6 month internship that will provide valuable hands-on experience with key Product Support skills and responsibilities such as customer assistance, Issue resolution, Product knowledge, Feedback collection, Documentation, and continuous improvement. You will have opportunities to also collaborate and learn with the Customer Success, Product, Engineering, and Finance Teams. 

Responsibilities 

• Assist clients with the setup, configuration, and troubleshooting of the Time and Attendance module.
• Guide on using Time and Attendance devices, including biometric and other hardware solutions.
• Diagnose and resolve basic technical issues related to Time and Attendance devices and software integration.
• Respond to client inquiries via email, chat, and phone, ensuring prompt issue resolution.
• Collaborate with the technical team to escalate and resolve complex issues
• Assist in preparing user manuals, FAQs, and training materials for clients.
• Gather and communicate client feedback to the product development team for continuous improvement.
• Assist with inventory management of Time and Attendance devices.

Benefits of the Internship 

• Hands-on experience in product support and problem-solving. 
• Exposure to a dynamic, cross-functional work environment. 
• Professional development through training and mentorship.
• The chance to learn about our products/services and their impact on our customers. 

Required Skills & Qualifications 

• Completing a bachelor’s degree/diploma in a relevant field, such as IT, or computer science.
• Tech savvy and passionate about software and how it can help businesses grow.
• Fluent and confident English speaker and writer.
• Strong organizational skills and attention to detail. 
• Have the ability to work both independently and in a team. 
• Excellent problem-solving abilities and customer-focused mindset.
• Basic Knowledge of CRM software or support ticketing systems(Preferred, but not required).
• Basic understanding of time and attendance systems or willingness to learn.

Why WorkPay? 

• Internship stipend offered.
• Career advancement through opportunities for learning and growth, priority consideration for full-time employment. 
• Working in a flexible, vibrant team environment from our fun, comfortable, modern office in Westlands, Diba Studios, or working from home
• Purpose-driven work experience
• Ownership of your personal growth and career advancement. 

How to Apply

Please visit the job posting on our Careers Page to submit your application. We will not accept applications by email and will not discuss open roles by phone.

https://www.myworkpay.com/careers#jobs

NB: By proceeding with the application for this position, you consent to Workpay conducting a thorough background and reference check as part of our recruitment process. This will include, but may not be limited to, verification of employment history, educational background, and any other relevant information required to determine your suitability for the role.